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genoscrooge's avatar
genoscrooge
Copper Contributor
Jan 04, 2024

Microsoft To Do crashes during loading in Mac OS 11.7.10 after updating

I tried everything I read in the community and in the support forum.
I cleaned cache (all cache in the System)

I uninstalled the app

I deleted all the Library folders related to Microsoft To Do

I re-started the Mac (Macbook).

 

It crashed again

 

I attach the error message here.

 

Just in case: why don't you provide a legacy version of the App? If my version of Mac Os is obsolete (11.7.10) than I can accept an earlier version of Microsoft To Do.

 

You should do this.

 

Process: Microsoft To Do [2756]
Path: /Applications/Microsoft To Do.app/Contents/MacOS/Microsoft To Do
Identifier: com.microsoft.to-do-mac
Version: 2.112 (231214.1820)
App Item ID: 1274495053
App External ID: 862498887
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Microsoft To Do [2756]
User ID: 501

Date/Time: 2024-01-04 10:06:48.665 +0100
OS Version: macOS 11.7.10 (20G1427)
Report Version: 12
Anonymous UUID: 0D942D14-1ADA-4FB6-DE89-8ECE0926D414

Sleep/Wake UUID: 473A86B0-92F9-44A7-9120-06E235AACDDA

Time Awake Since Boot: 6400 seconds
Time Since Wake: 2600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.microsoft.oneAuthContextQueue

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2756]

Application Specific Information:
Performing @selector(buttonPressed:) from sender _NSAlertButton 0x7fddd8d91270

Thread 0 Crashed:: Dispatch queue: com.microsoft.oneAuthContextQueue
0 libsystem_pthread.dylib 0x00007fff20365d86 pthread_mutex_lock + 4
1 libc++.1.dylib 0x00007fff203013d9 std::__1::mutex::lock() + 9
2 org.cocoapods.OneAuth 0x000000010b56e7e4 djinni::ProxyCache<djinni::ObjcProxyCacheTraits>::Pimpl::get(std::__1::type_index const&, objc_object* const __strong&, std::__1::pair<std::__1::shared_ptr<void>, objc_object*> (*)(objc_object* const __strong&)) + 46
3 org.cocoapods.OneAuth 0x000000010b56eba0 djinni::ProxyCache<djinni::ObjcProxyCacheTraits>::get(std::__1::type_index const&, objc_object* const __strong&, std::__1::pair<std::__1::shared_ptr<void>, objc_object*> (*)(objc_object* const __strong&)) + 48
4 org.cocoapods.OneAuth 0x000000010b621226 djinni_generated::PlatformToolsPrivate::toCpp(id<MOAPlatformToolsPrivate>) + 86
5 org.cocoapods.OneAuth 0x000000010b620e4e +[MOAPlatformTools registerPlatformTools:] + 24
6 org.cocoapods.OneAuth 0x000000010b5e1859 +[MATOneAuthController startupWithAppName:appVersion:audienceType:sessionId:dispatcher:allowedResources:enableSovereignTelemetry:enableTelemetryDestinationRecommendations:] + 235
7 org.cocoapods.OneAuth 0x000000010b5d6f0e +[MALOneAuth startupInternal:isFullInit:] + 601
8 com.microsoft.todo.WLCore 0x000000010c69e6d2 0x10c545000 + 1414866
9 com.microsoft.todo.WLCore 0x000000010c6a2cb7 0x10c545000 + 1432759
10 libswiftDispatch.dylib 0x00007fff314fa381 partial apply for thunk for callee_guaranteed () -> (@out A, @error @owned Error) + 17
11 libswiftDispatch.dylib 0x00007fff314fa5f9 thunk for callee_guaranteed () -> (@out A, @error @owned Error)partial apply + 9
12 libswiftDispatch.dylib 0x00007fff314f9016 closure #1 in closure #1 in OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 86
13 libswiftDispatch.dylib 0x00007fff314fa271 partial apply for thunk for callee_guaranteed () -> () + 17
14 libswiftDispatch.dylib 0x00007fff314f4cee thunk for @escaping callee_guaranteed () -> () + 14
15 libdispatch.dylib 0x00007fff201c0806 _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff201cd5ce _dispatch_lane_barrier_sync_invoke_and_complete + 60
17 libswiftDispatch.dylib 0x00007fff314f9884 implicit closure #2 in implicit closure #1 in OS_dispatch_queue.sync<A>(execute:) + 148
18 libswiftDispatch.dylib 0x00007fff314f9c02 partial apply for implicit closure #2 in implicit closure #1 in OS_dispatch_queue.sync<A>(execute:) + 34
19 libswiftDispatch.dylib 0x00007fff314f8edd OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 253
20 libswiftDispatch.dylib 0x00007fff314f94db OS_dispatch_queue.sync<A>(execute:) + 123
21 com.microsoft.todo.WLCore 0x000000010c69e48a 0x10c545000 + 1414282
22 com.microsoft.todo.WLCore 0x000000010c6582b8 0x10c545000 + 1127096
23 com.microsoft.todo.WLCore 0x000000010c658152 0x10c545000 + 1126738
24 com.microsoft.todo.WLCore 0x000000010c6ad9f4 0x10c545000 + 1477108
25 com.microsoft.todo.WLCore 0x000000010c6adaf2 0x10c545000 + 1477362
26 com.microsoft.todo.WLCore 0x000000010c64d5cb 0x10c545000 + 1082827
27 com.microsoft.todo.WLCore 0x000000010c64db73 0x10c545000 + 1084275
28 com.microsoft.todo.WLCore 0x000000010c64dc2b 0x10c545000 + 1084459
29 libswiftDispatch.dylib 0x00007fff314fa381 partial apply for thunk for callee_guaranteed () -> (@out A, @error @owned Error) + 17
30 libswiftDispatch.dylib 0x00007fff314fa5f9 thunk for callee_guaranteed () -> (@out A, @error @owned Error)partial apply + 9
31 libswiftDispatch.dylib 0x00007fff314f9016 closure #1 in closure #1 in OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 86
32 libswiftDispatch.dylib 0x00007fff314fa271 partial apply for thunk for callee_guaranteed () -> () + 17
33 libswiftDispatch.dylib 0x00007fff314f4cee thunk for @escaping callee_guaranteed () -> () + 14
34 libdispatch.dylib 0x00007fff201c0806 _dispatch_client_callout + 8
35 libdispatch.dylib 0x00007fff201cd5ce _dispatch_lane_barrier_sync_invoke_and_complete + 60
36 libswiftDispatch.dylib 0x00007fff314f977c implicit closure #2 in implicit closure #1 in OS_dispatch_queue.sync<A>(flags:execute:) + 156
37 libswiftDispatch.dylib 0x00007fff314f8edd OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 253
38 libswiftDispatch.dylib 0x00007fff314f96b4 OS_dispatch_queue.sync<A>(flags:execute:) + 404
39 com.microsoft.todo.WLCore 0x000000010c64cc72 0x10c545000 + 1080434
40 com.microsoft.todo.WLCore 0x000000010c64ccea 0x10c545000 + 1080554
41 com.microsoft.todo.WLCore 0x000000010c6adcd9 0x10c545000 + 1477849
42 com.microsoft.todo.WLCore 0x000000010c6add46 0x10c545000 + 1477958
43 com.microsoft.todo.WLCore 0x000000010c6829b5 0x10c545000 + 1300917
44 com.microsoft.todo.WLCore 0x000000010c682954 0x10c545000 + 1300820
45 com.microsoft.todo.WLCore 0x000000010c682c05 0x10c545000 + 1301509
46 com.microsoft.todo.WLCore 0x000000010c67fdf5 0x10c545000 + 1289717
47 com.microsoft.todo.WLCore 0x000000010c680628 0x10c545000 + 1291816
48 com.microsoft.todo.WLCore 0x000000010c67ff37 0x10c545000 + 1290039
49 com.microsoft.to-do-mac 0x000000010b15710a 0x10b140000 + 94474
50 com.microsoft.to-do-mac 0x000000010b157c93 0x10b140000 + 97427
51 com.apple.AppKit 0x00007fff230be09f __54-[NSAlert beginSheetModalForWindow:completionHandler:]_block_invoke_2 + 22
52 com.apple.AppKit 0x00007fff2352564f NSWindowEndWindowModalSession + 388
53 com.apple.AppKit 0x00007fff22e8bbcb -[NSApplication(NSResponder) sendAction:to:from:] + 288
54 com.apple.AppKit 0x00007fff22e8ba6f -[NSControl sendAction:to:] + 86
55 com.apple.AppKit 0x00007fff22e8b9a1 __26-[NSCell _sendActionFrom:]_block_invoke + 131
56 com.apple.AppKit 0x00007fff22e8b8a8 -[NSCell _sendActionFrom:] + 171
57 com.apple.AppKit 0x00007fff22e8b7ee -[NSButtonCell _sendActionFrom:] + 96
58 com.apple.AppKit 0x00007fff22e888d7 NSControlTrackMouse + 1820
59 com.apple.AppKit 0x00007fff22e88193 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 130
60 com.apple.AppKit 0x00007fff22e8805a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 697
61 com.apple.AppKit 0x00007fff22e87382 -[NSControl mouseDown:] + 722
62 com.apple.AppKit 0x00007fff22e8576e -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4961
63 com.apple.AppKit 0x00007fff22df4f88 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2594
64 com.apple.AppKit 0x00007fff22df4346 -[NSWindow(NSEventRouting) sendEvent:] + 347
65 com.apple.AppKit 0x00007fff22df2754 -[NSApplication(NSEvent) sendEvent:] + 352
66 com.apple.AppKit 0x00007fff230cb4f1 -[NSApplication _handleEvent:] + 65
67 com.apple.AppKit 0x00007fff22c5b5ee -[NSApplication run] + 623
68 com.apple.AppKit 0x00007fff22c2f7cc NSApplicationMain + 816
69 libdyld.dylib 0x00007fff20385f3d start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff20366420 start_wqthread + 0

Thread 2:: Queue Processing Thread Notifications 0x600003019d80
0 libsystem_kernel.dylib 0x00007fff2033529a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2033560c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff20462ebf __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff2046159f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff204609ac CFRunLoopRunSpecific + 563
5 com.apple.Foundation 0x00007fff211f3647 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
6 com.apple.Foundation 0x00007fff212814e1 -[NSRunLoop(NSRunLoop) run] + 76
7 com.microsoft.todo.WLCore 0x000000010c5ab5df -[NSThread(ThreadFactory) runRunLoop] + 137
8 com.apple.Foundation 0x00007fff211ec487 __NSThread__start__ + 1068
9 libsystem_pthread.dylib 0x00007fff2036a8fc _pthread_start + 224
10 libsystem_pthread.dylib 0x00007fff20366443 thread_start + 15

Thread 3:
0 libsystem_pthread.dylib 0x00007fff20366420 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x00007fff20366420 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x00007fff20366420 start_wqthread + 0

Thread 6:
0 libsystem_kernel.dylib 0x00007fff2033529a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2033560c mach_msg + 60
2 com.microsoft.to-do-mac 0x000000010b2c7bfa 0x10b140000 + 1604602
3 libsystem_pthread.dylib 0x00007fff2036a8fc _pthread_start + 224
4 libsystem_pthread.dylib 0x00007fff20366443 thread_start + 15

Thread 7:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff2033529a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2033560c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff20462ebf __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff2046159f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff204609ac CFRunLoopRunSpecific + 563
5 com.apple.AppKit 0x00007fff22df0b7a _NSEventThread + 124
6 libsystem_pthread.dylib 0x00007fff2036a8fc _pthread_start + 224
7 libsystem_pthread.dylib 0x00007fff20366443 thread_start + 15

Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff2033529a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2033560c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff20462ebf __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff2046159f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff204609ac CFRunLoopRunSpecific + 563
5 com.apple.CFNetwork 0x00007fff2490a290 0x7fff246cb000 + 2355856
6 com.apple.Foundation 0x00007fff211ec487 __NSThread__start__ + 1068
7 libsystem_pthread.dylib 0x00007fff2036a8fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff20366443 thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000010b4e1000 rbx: 0x00007ffee4abda50 rcx: 0x00007ffee4abda50 rdx: 0x00007ffee4abda28
rdi: 0x01000007feedfaf7 rsi: 0x01000007feedfacf rbp: 0x00007ffee4abd950 rsp: 0x00007ffee4abd950
r8: 0x000000010b6212f6 r9: 0x00006000030faa00 r10: 0x000000010ba563a2 r11: 0x000000010b620e36
r12: 0x00007ffee4abda28 r13: 0x00007fff2020a490 r14: 0x00007ffee4abda40 r15: 0x01000007feedfacf
rip: 0x00007fff20365d86 rfl: 0x0000000000010202 cr2: 0x000000010b56eb70

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 13

Thread 0 instruction stream:
48 89 f3 49 89 fe 48 8d-3d 51 ee 2f 60 be 00 00 H..I..H.=Q./`...
05 00 e8 3d 7e 00 00 b8-00 01 00 00 48 8d 0d 47 ...=~.......H..G
ee 2f 60 48 83 3c c1 00-74 12 48 ff c0 48 3d 00 ./`H.<..t.H..H=.
03 00 00 75 ee bb 23 00-00 00 eb 0c 48 f7 d3 48 ...u..#.....H..H
89 1c c1 49 89 06 31 db-48 8d 3d 0f ee 2f 60 e8 ...I..1.H.=../`.
06 7e 00 00 89 d8 5b 41-5e 5d c3 90 55 48 89 e5 .~....[A^]..UH..
[48]81 3f 5a 54 55 4d 75-73 8b 47 0c 89 c1 81 e1 H.?ZTUMus.G..... <==
c0 01 00 00 83 f9 40 74-6b 0f ba e0 0e 72 6d 48 ......@tk....rmH
8d 57 27 48 83 e2 f8 48-8b 0a f6 c1 02 75 45 4c .W'H...H.....uEL
8d 57 1f 49 83 e2 f8 65-4c 8b 04 25 f8 ff ff ff .W.I...eL..%....
49 b9 00 00 00 00 ff ff-ff ff 48 89 ce f6 c1 02 I.........H.....
75 22 4c 21 ce 89 c8 48-09 f0 83 c9 02 48 09 f1 u"L!...H.....H..

Thread 0 last branch register state not available.

 

Model: MacBookPro11,1, BootROM 478.0.0.0.0, 2 processors, Dual-Core Intel Core i7, 2,8 GHz, 8 GB, SMC 2.16f68

Graphics: kHW_IntelIrisItem, Intel Iris, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.11)

Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

 

 

  • user98237498327's avatar
    user98237498327
    Copper Contributor

    genoscrooge - I have the exact same problem. Ever since upgrading to the latest version (2.112). MSFT released this new version without properly testing it. It crashes on app load. 

     

    I can see multiple people posting about this but no response or action taken from Microsoft. App is unusable for the moment. Forced to use via web browser. And of course, Apple and Microsoft do not provide a way to download the previous version, so currently nothing can be done. 

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