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James_Cannings's avatar
James_Cannings
Copper Contributor
Mar 05, 2024

Teams Webinar registration link fails

I launched a new webinar on Teams and promoted the registration link. After a few hours around 20 people had registered. However, I then noticed that the option to "Manage the event" had disappeared and the registration link took me to https://events.teams.microsoft.com/fetch-error.

 

You can probably see it failing if you go here:
https://events.teams.microsoft.com/event/2e217d8e-d9ae-454e-aa0a-537bde08fe68@66463a77-6eeb-44ab-bd40-97c4b42ebdd4


In the image below you can see that there is no longer an option to manage the event. Perhaps this is a short-term issue with Teams. But I am not sure what to do as I have people who managed to register and it all seems to have stopped working!

3 Replies

  • KyleCallahan's avatar
    KyleCallahan
    Iron Contributor
    Feb 07, 2025

    It would be great to understand the true cause/solution to this issue. Seems like a bug in Teams. 

    I have over 100 people registered for my webinar in 2-weeks and as the organizer of the webinar no longer have the ability to manage the event. Similarly received the "The event is unavailable" error message. I event is still scheduled on the calendar and to my knowledge no cancellation emails have been distributed. 

    Potential cause: I noticed that someone, presumably within my organization, attempted to Join the meeting yesterday. Since that, I've not been able to manage or approve new registrations. 

     

    Update: Logging out, restarting device and signing back in did not resolve the issue. However, accessing Teams in the web browser experience allows me to manage the event as expected. Seems to only impact the Teams app experience. 

     

  • E_mma's avatar
    E_mma
    Copper Contributor
    Mar 14, 2024

    James_Cannings I am experiencing a similar issue. I can see your link is now working, what steps did you take to resolve please?

    • James_Cannings's avatar
      James_Cannings
      Copper Contributor
      Mar 14, 2024

      Hi E_mma, 

      I had a slightly nervous night, hoping that it was a glitch and that it was sonething on the Microsoft end that might resolve itself. In the morning I was much relieved to see that it was all working again.

       

      It's really not much fun once you've started promoting a webinar to have this happen. Fingers crossed it resolves itself for you.

      J

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