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haleyjo's avatar
haleyjo
Copper Contributor
Oct 18, 2021
Solved

Teams Webinar Confirmation Emails Not Sending

Hello!   I'm trying to setup a Webinar for my company and several people have registered for the webinar, but no one has received a confirmation email with the calendar invite/join now link.    H...
  • BryanNyce's avatar
    BryanNyce
    Jan 14, 2022
    We have identified the root cause and rolled back the offending code. It will take some time to clear out the backlog of emails, but they will send. No action required on your part.
BryanNyce's avatar
BryanNyce
Icon for Microsoft rankMicrosoft
Oct 19, 2021
We had an incident around this yesterday, but it should be resolved now.
  • CCoelho's avatar
    CCoelho
    Copper Contributor
    Mar 04, 2024

    Hello, BryanNyce . I am hosting a webinar next week and one of the participants e-mailed me saying he didn't receive a confirmation e-mail. He checked junk and spam mailboxes. Can you please help? 

  • Noor2015's avatar
    Noor2015
    Copper Contributor
    May 22, 2022
    We too are facing a similar issue. Any solution to fix this?
    • Therese_Solimeno's avatar
      Therese_Solimeno
      Moderator
      May 22, 2022

      Hi Noor2015  Does this help? https://answers.microsoft.com/en-us/msteams/forum/all/email-notification-after-registration-for-a/c6a305bc-9c96-4ae9-85b0-a6e947bba210

    • BryanNyce's avatar
      BryanNyce
      Icon for Microsoft rankMicrosoft
      Jan 14, 2022
      Hi - the service team is investigating this issue.
  • damienmroberts's avatar
    damienmroberts
    Copper Contributor
    Jan 14, 2022
    Hi Bryan, I'm experiencing this issue today too. Registered users are not receiving the confirmation email? Can you help?
  • mariaceline's avatar
    mariaceline
    Copper Contributor
    Jan 14, 2022

    BryanNyce Hi bryan, I'm currently encountering this today. There's no confirmation for webinar being sent to my email. 

    • damienmroberts's avatar
      damienmroberts
      Copper Contributor
      Jan 14, 2022

      mariaceline I'm having the same problem today - is this a known issue?

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