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ThomasFVNL's avatar
ThomasFVNL
Copper Contributor
Jan 24, 2023

Teams Live event RTMP server disconnecting

Hello,   Tonight we have a webinar at my work. I found out that with a public live event in teams u can use a external RTMP encoder like OBS Studio. I used all the settings Microsoft has https://le...
gerardvirga's avatar
gerardvirga
Copper Contributor
Jan 30, 2023

ThomasFVNLThe following will sort out if it is/was the Teams Ingest server or your network blocking the RTMP traffic: 

1. From inside your network...Try publishing to an alternate public RTMP service (like YouTube Live or Facebook Live.) If you can push to that service without error, then your network is not the problem. It's the ingest server or the Internet route to get there. 

2. Next, try publishing to the Teams ingest server from another network. Maybee mobile broadband or somewhere outside of the firewall (public IP)

 

There could be a dozen causes of this type of error. I've seen ISPs black-hole traffic as well as network security services suddenly block traffic even after a successful test session.  The key to troubleshooting is to start with known goods and work through the process to narrow down the cause from a local issue to an array of causes once the traffic gets to the public internet. 

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