Forum Discussion
Teams live event attendees are not counted
Good evening Kruszya ,
Sorry but I probably skipped the first thing to check you have the counting ticked, sorry if this was already checked but to cover all bases:In the Teams Administration Center, you can find the policy settings related to live events under the "Meetings" section. Here's how you can check the policy settings related to counting participants in a live event:
Go to the Microsoft Teams Administration Center and sign in with an admin account.
Click on "Meetings" in the left-hand navigation menu.
Click on "Live events policies" to view the available policies.
Click on the policy that applies to your live event.
Scroll down to the "Attendee engagement and analytics" section to view the available options for counting participants.
Make sure that the "Allow attendance reporting" option is enabled.
If this option is not enabled, attendees will not be counted in the live event. If it is enabled, but you are still experiencing issues with attendee counts, you may want to reach out to Microsoft support for further assistance as that is the limit of my knowledge sorry.
Kind regards,
Luke
LukeJMaddenThank You for replay. All the conditions you mentioned are met in my case. I'm just wondering about the policy, which as you mentioned about counting participants, where exactly can I find it? I didn't see anything like that in the Teams administration center.
Good evening Kruszya ,
Sorry but I probably skipped the first thing to check you have the counting ticked, sorry if this was already checked but to cover all bases:
In the Teams Administration Center, you can find the policy settings related to live events under the "Meetings" section. Here's how you can check the policy settings related to counting participants in a live event:
Go to the Microsoft Teams Administration Center and sign in with an admin account.
Click on "Meetings" in the left-hand navigation menu.
Click on "Live events policies" to view the available policies.
Click on the policy that applies to your live event.
Scroll down to the "Attendee engagement and analytics" section to view the available options for counting participants.
Make sure that the "Allow attendance reporting" option is enabled.
If this option is not enabled, attendees will not be counted in the live event. If it is enabled, but you are still experiencing issues with attendee counts, you may want to reach out to Microsoft support for further assistance as that is the limit of my knowledge sorry.
Kind regards,
Luke
- While create a ticket to Microsoft, I noticed in admin center that Microsoft knows about the problem and is trying to solve it. LukeJMadden - thank you for help 🙂
KruszyaYour most welcome,
I would appreciate any positive feedback, likes or approved answers.
Have a good night.