Forum Discussion
Has anyone used Microsoft Teams Town Hall for a large event yet?
I had a client who used the new Teams Town Hall feature to run a company town hall. They checked their network infrastructure in advance - including running several silent event simulation tests, set...
Karen, what was the date of the failure? There was a cosmos db failure on Nov 9th. The week before there was an eCDN failure.
Hi Steve. The date was November 16th in the morning. So a week after the cosmos db failure and eCDN failure. . . unless there is a way to know if either of those occurred again the following week. So far. . . Microsoft support hasn't provided any usable information. They asked for logs and my client is still awaiting some kind of explanation of if there was a problem on the Microsoft side - which there had to have been given all the troubleshooting that went on during the event. However. . . the presenters didn't have any trouble presenting and they did end up with a great recording which they shared with everyone afterwards. However, it defeated the purpose of having a live event.
karen_dredske we also submitted tickets for related issues. Even with Premier support, we never seem to get any straight answers and are caught in an endless loop of requests for logs. It's no fun. I'll let you know if we hear anything useful.
- Thanks SteveUlrichTE. What you described is the same thing I'm hearing from my client - no answers and requests for logs. Town Hall is a new offering so one could understand if there were issues. Honesty about it would go a long way to getting people to help with logs or whatever they need to help make sure the product works versus the frustration we all get from being kept in the dark.