Forum Discussion

Brass Contributor

Mar 22, 2023

Solved

User added in chat cannot see chat history

Hi, I have some questions about adding the external user(out of org) to chat. I created a chat channel and invited some users in org and all of them were able to see the chat history after channel wa...

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microsoft teams

Prasad_Das-MSFT
Mar 27, 2023
ChenguangHe - No, the user can see messages before joining as well. Attaching the screenshot:

ChenguangHe

Brass Contributor

Mar 22, 2023

Prasad_Das-MSFT This is the chat thread I created when I started a meeting yesterday. Some messages had been posted before the external user joined.

And this is the chat record shown in external user's teams. You can see that no message is shown before system message that user was invited in(time of the first message is 9:02)

I already enable the user to view all chat history

Prasad_Das-MSFT

Microsoft

Mar 23, 2023

ChenguangHe - We also tried the same scenario with meeting chat, however on adding external user, they can see the chat history.

ChenguangHe
Brass Contributor
Mar 23, 2023
Could you shared some pictures that the external user could see chat messages before joining in?
- Prasad_Das-MSFT
  Microsoft
  Mar 24, 2023
  ChenguangHe - This is the screenshot before joining the meeting:
  
  After joining:
  - ChenguangHe
    Brass Contributor
    Mar 24, 2023
    Prasad_Das-MSFT
    I don't see the message "before adding" on your second picture yet. That's same as what I said. Can you confirm that the guest is able to see messages before he joining the channel?