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Saurabh2475's avatar
Saurabh2475
Copper Contributor
Jul 13, 2021

Teams bot not responding

We have created a bot using the App studio and it's working for all of our clients except one. It used to work for them also but suddenly it stopped working for all of their users. They are not receiv...
microsoft teams
Meghana-MSFT's avatar
Meghana-MSFT
Icon for Microsoft rankMicrosoft
Jul 20, 2021

Saurabh2475 ,

 

Could you please share your request, Bot ID and Timestamp. Please make sure you have removed any PII.
Saurabh2475's avatar
Saurabh2475
Copper Contributor
Jul 20, 2021

Meghana-MSFT 

 

I think I had found a reason for the app not working.

 

Our client was initially using our custom app and it suddenly stopped working one day maybe because Microsoft seems to have pushed our GA app to the Client Third-Party app catalog. Now our client had created a custom app permission policy that limits the 3rd party apps. Since both the Custom and AppSource apps using the same bot so that seems to explain why the custom app had stopped working.

 

Our client had decided to move to the GA app by enabling our app in the 3rd party app permission policy and removing our custom app from allowed custom apps. But that also didn't solve the problem as the bot is still blocked as custom app is now blocked.

 

We now have suggested them to delete the custom app instead of blocking it by any means. It seems to be working on our test environment where we are able to reproduce it. I hope it works on their side also. If not, I will ask them to share the timestamp of their testing for you to review the logs.

 

Thanks once again for your support.

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