Forum Discussion
Saurabh2475
Jul 13, 2021Copper Contributor
Teams bot not responding
We have created a bot using the App studio and it's working for all of our clients except one. It used to work for them also but suddenly it stopped working for all of their users. They are not receiv...
Meghana-MSFT
Microsoft
Jul 15, 2021
Possibly admin has disabled the app: check -
- Saurabh2475Jul 15, 2021Copper ContributorThanks for the reply. I will have it checked on the client-side.
But In case the app is blocked, the app actually disappears from the Teams user view after the user sign in again. I could see the issue until I sign in again. The client confirms that even after re-sign they can see the app but can't receive messages from it.- Saurabh2475Jul 19, 2021Copper ContributorI was able to reproduce the issue. It's happening If we create a Custom App Permission Policy with "Allow Specific app and Block others" and use our app as allowed in Third-Party apps. Then users with this custom policy can view the App but the Bot does not respond back.
Is there a way to resolve this?- Meghana-MSFTJul 20, 2021
Microsoft
Could you please share your request, Bot ID and Timestamp. Please make sure you have removed any PII.