Forum Discussion
Teams bot not responding
We have created a bot using the App studio and it's working for all of our clients except one. It used to work for them also but suddenly it stopped working for all of their users. They are not receiv...
Meghana-MSFT
Microsoft
Microsoft
Possibly admin has disabled the app: check -
- Thanks for the reply. I will have it checked on the client-side.
But In case the app is blocked, the app actually disappears from the Teams user view after the user sign in again. I could see the issue until I sign in again. The client confirms that even after re-sign they can see the app but can't receive messages from it.- I was able to reproduce the issue. It's happening If we create a Custom App Permission Policy with "Allow Specific app and Block others" and use our app as allowed in Third-Party apps. Then users with this custom policy can view the App but the Bot does not respond back.
Is there a way to resolve this?- Meghana-MSFTCould you please share your request, Bot ID and Timestamp. Please make sure you have removed any PII.
