Forum Discussion
Teams Attendance Report - A Network Error Occurred
Hi all.
Could anyone shed some light on an issue I have reported that is affecting all users, please?
When a user accesses meetings they arranged, either at the time of the meeting or afterwards, they get the following error:
All these users are on the same meeting policy so I have checked:
[PS]> Get-CsTeamsMeetingPolicy -Identity RestrictedAnonymousAccess | Select AllowEngagementReport
AllowEngagementReport
---------------------
Enabled
I have made a comparison using fiddler to a working tenant and the tenant displaying the global issue, and I see one obvious difference:
The working tenant shows HTTP traffic to api.cortana.ai but the tenant with issues shows no trace of this api.
This feature worked on the affected tenant until around 4 weeks ago but would love to see if anyone could steer me in the direction of what could have caused this to stop working?
Any help is gratefully appreciated.
Thanks
6 Replies
- Athul_PrabhakaranCopper ContributorI am facing the same issue as well and no fix yet from MS.
- TimoD365Copper ContributorI was able to solve this within our environment: api.cortana.ai was blocked by a company-wide DNS-adblock list. Just ensure that the affected clients can communicate with this host. (It will also answer to a ping.)
Hope this helps.
- I would definitely create a ticket with Microsoft from the admin portal about this!
Adam- AlanPs1Copper Contributor
I should have said, I have got one logged.
After 1 week I haven't really gotten anywhere I'm afraid. Asked for it to be escalated but not sure if that is happening either. Bit of a shame that way really.
Thanks for reading all the same.