Forum Discussion
andrewhemingway
Feb 12, 2021Copper Contributor
Subscribe to call answered events
I have a contact centre application (Awaken scripting by Awaken Intelligence) and wish to integrate it into teams. The idea being when the user receives a call via PSTN and they answer the call in te...
andrewhemingway
Feb 19, 2021Copper Contributor
Saonti-MSFT this is fine for obtaining information about a call once I am aware the call exists (as you need the call ID). I am specifically looking for a way to subscribe to events occurring and something like an onMessage event being raised that I can subscribe to. I don't want to poll and then look for anything. Does this type of mechanism exist? Or does it always require me to create a bot that is capable of hearing these answer events to then invoke my code from the bot?
Saonti-MSFT
Microsoft
Feb 24, 2021andrewhemingway We do have a mechanism which will notify you on an event update in this case call event. For more details check out this documentation: Use the Microsoft Graph API to get change notifications - Microsoft Graph v1.0 | Microsoft Docs
- Saonti-MSFTFeb 26, 2021
Microsoft
andrewhemingway, Did that help?- andrewhemingwayMar 19, 2021Copper ContributorNo, I still can't seem to find an event that raises when a user accepts a call with details about the call i.e. number called and the number called from.
- Mamatha-MSFTMar 22, 2021
Microsoft
andrewhemingway Microsoft will always focus on customer’s feedback and experience, some new features would be added to the services based on customers' feedback in the future, we also recommend you give your new idea in Teams UserVoice here.