Forum Discussion
Subscribe to call answered events
I have a contact centre application (Awaken scripting by Awaken Intelligence) and wish to integrate it into teams. The idea being when the user receives a call via PSTN and they answer the call in te...
Saonti-MSFT
Microsoft
MicrosoftHi andrewhemingway , Yes there is an API for this which can subscribe for calling feature.
Please find details in this Docs .
Saonti-MSFT this is fine for obtaining information about a call once I am aware the call exists (as you need the call ID). I am specifically looking for a way to subscribe to events occurring and something like an onMessage event being raised that I can subscribe to. I don't want to poll and then look for anything. Does this type of mechanism exist? Or does it always require me to create a bot that is capable of hearing these answer events to then invoke my code from the bot?
- Saonti-MSFT
andrewhemingway We do have a mechanism which will notify you on an event update in this case call event. For more details check out this documentation: Use the Microsoft Graph API to get change notifications - Microsoft Graph v1.0 | Microsoft Docs
- Saonti-MSFTandrewhemingway, Did that help?
