Forum Discussion

alessiobuccoliero_pro

Copper Contributor

Apr 22, 2021

ServiceNow Integration Virtual Agent

Hi, we would like to know if it is possible to have two "Now Virtual Agent" app on one microsoft teams instance in order to connect from two different servicenow instance. Regards, Alessio

ServiceNow Integration Virtual Agent

Former Employee

Apr 23, 2021

Hi alessiobuccoliero_pro, taking this for internal discussion with team and will get back to you.

alessiobuccoliero_pro
Copper Contributor
Apr 28, 2021
Is there any update on the topic? Regards
- Mamatha-MSFT
  Former Employee
  May 03, 2021
  Hi alessiobuccoliero_pro - Currently it's not possible to have two "Now Virtual Agent" app on one Microsoft teams instance.
  - alessiobuccoliero_pro
    Copper Contributor
    May 03, 2021
    Thanks for looking into it, but it is a limit to this new functionality, since a company may have multipli servicenow instance and the same microsoft teams. I'm sure this is an idea to develop in the future.
    Regards