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Bertrand_Kerres's avatar
Bertrand_Kerres
Copper Contributor
Sep 22, 2021

Images sent by chat bot not shown after Teams update

We have a chat bot that can send plots of measurement data as attachments. Since a Teams update today of my Windows client app (to 1.4.00.22976), the pictures are not shown anymore. The outline is st...
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microsoft teams
HunaidHanfee-MSFT's avatar
HunaidHanfee-MSFT
Former Employee
Sep 23, 2021
Could you share the Adaptive card minimal JSON to repro? Or the version of Adaptive card you have used?

I would like you to share the bot Id and timestamp when you faced the issue. I will look into the logs. Also follow this to see if you getting any error in console - https://docs.microsoft.com/en-us/microsoftteams/platform/tabs/how-to/developer-tools

Thanks
  • Bertrand_Kerres's avatar
    Bertrand_Kerres
    Copper Contributor
    Sep 24, 2021

    HunaidHanfee-MSFT 

    I get the following errors in the console:

    ERR_CONNECTION_TIMED_OUT, ERR_CONNECTION_ABORTED

    The images are not sent as AdaptiveCards (at least not explicitly), but rather as base64 encoded string attachment like in this example (_get_inline_attachment):

    https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-howto-add-media-attachments?view=azure-bot-service-4.0&tabs=python

     

    Adaptive cards with tables etc. work fine, except for the timeout error in the login card.

     

    I attached the json response using bot framework emulator.

    I'll send the bot id in a private message.

    • HunaidHanfee-MSFT's avatar
      HunaidHanfee-MSFT
      Former Employee
      Sep 28, 2021

      Bertrand_Kerres - We have tried ourselves in the same version and we are not facing any issue. Could you please confirm, if your colleagues having same version, for them it's not working?

       

      We are looking into the bot logs, I will update you if I find any.
      Have you tried signing out and login back? (it might solve the issue)

      Thanks

      • Bertrand_Kerres's avatar
        Bertrand_Kerres
        Copper Contributor
        Sep 29, 2021

        HunaidHanfee-MSFT 

        Hi,

        I checked with some colleagues:
        Me and three others are now on version 1.4.00.26376, and three of us four face this issue. It works for one of us.
        Another colleague is on 1.4.00.22976 and it works.

        I tried logging out and in again, it didn't change it unfortunately.
        If I use the "Share to Outlook" function, the image gets displayed in the new window:

         

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