Forum Discussion
Rabemampiandra
Jul 29, 2022Copper Contributor
How to get more information in CDRs "type": "peerToPeer"?
In image below, what I can retrieve till now, but I need to see Jitter and Loss information. ,
- Aug 03, 2022
Rabemampiandra - Engineering team has said that a common cause of this behavior is a client network misconfiguration blocking client telemetry. In the group call case, the media is routed through a Teams service which reports its own telemetry, and this can populate these stats even if the client fails to send info. In the peer to peer case, there is no service component to report this telemetry. To verify if this is the actual reason the engineering team wants to investigate further with call id. Could you Please share the call id?
Rabemampiandra
Copper Contributor
Meghana-MSFT Thanks 🙂 Waiting for your feedback.
ChetanSharma-msft
Aug 02, 2022Microsoft
Rabemampiandra - Which API or docs you are following?
Also, please share the call record id further investigation.
Also, please share the call record id further investigation.
- RabemampiandraAug 02, 2022Copper ContributorI use call record id as describe the doc https://docs.microsoft.com/en-us/graph/api/callrecords-callrecord-get?view=graph-rest-1.0&tabs=http
And Get full details like this:
GET https://graph.microsoft.com/v1.0/communications/callRecords/{id}?$expand=sessions($expand=segments)- Meghana-MSFTAug 02, 2022MicrosoftWe got the below response from the engineering team -
Jitter and loss will be reported only if the client telemetry provided that data. With the call record id, we can look to see what the client reported, but most likely the client omitted these values.- RabemampiandraAug 02, 2022Copper ContributorI don't understand.
In case call "type": "groupCall", I got "Jitter and loss " for same users in tenant.