Forum Discussion
Graph CallRecords
Hi, I'm trying to find a way to get Teams Call Queue calls waiting time (how much time the caller waits on the queue before an agent took the call). By using the Get CallRecord method I was a...
Varaprasad-MSFT ... I would raise a user voice for this myself, but could you elaborate on what it is that’s not possible? What information about call queues or auto attendants is and is not available in graph? Thank you.
- Yeah, I'd love to know how third party paid applications are able to extract this kind of information because it seems like direct Teams customers are not able to via Graph...
- Thanks for reaching out.
Currently this feature is not available and it will be in the queue of the future implementation based on the user voices.Varaprasad-MSFT so it's available for integrators who charge for their services to your customers, but not directly for your customers?
It's very clear, by performing some trivial investigation, that this information is available in third party subscription solutions. I think what we're all asking in this thread is how they're getting this data and why we (your customers) can't do the same.To tell us it's 'not available' is misleading at best.
