Forum Discussion

Bemesko's avatar
Bemesko
Copper Contributor
Jul 14, 2023

Direct Routing Calls API - Checking if auto attended calls were picked up

I'm using the Microsoft Graph API's direct routing calls endpoint to retrieve a list of inbound/outbound calls made by my organization. We have auto attendant phone numbers that pick up incoming c...
Calling
Sayali-MSFT's avatar
Sayali-MSFT
Icon for Microsoft rankMicrosoft
Jul 19, 2023

Bemesko - Thanks for reporting your issue.
We will check this at with internal team and will get back to you once we get any update.

  • Bemesko's avatar
    Bemesko
    Copper Contributor
    Jul 19, 2023
    Thanks for the reply Sayali, I'll be available in case you need any more information.
    • Sayali-MSFT's avatar
      Sayali-MSFT
      Icon for Microsoft rankMicrosoft
      Jul 20, 2023

      Hello Bemesko , we got the reply from internal team,

      No, the direct routing API is only intended to return individual direct routing calls. It does not provide any correlation between separate calls or end-to-end experiences.

       

      There are separate CQ/AA reports/APIs designed to support those use specific use cases: Auto attendant and Call queue historical reports - Microsoft Teams | Microsoft Learn. they would suggest using those as a primary tool for any CQ/AA reporting.

       

      The more general callRecords API endpoint also does correlate individual call legs together into an overall experience, so that might also serve this particular need. It isn't designed for CQ/AA specifically, but it should integrate both call sessions into a single call record. 

Resources