Forum Discussion
USB-C Stopped working on my Surface Pro 7
I have an external monitor connected to my Surface pro 7 . It's been connected since I purchased the surface and never had any issues until 2 days ago. The monitor stopped duplicating/extending my sc...
I'm using usbc to VGA adapter. It worked up until 2 days ago with no issues. Diagnostic test came back ok and just checked bios with support before we got disconnected. That did not work either. There's no power going to the port. I purchased the surface on 11/30/2020
Can I find out if the USB type C port works for an external hard drive, Android phone, etc.?
- I tried 2 cables that I used every day to charge my phone and does not work. There doesn't seem to be any power going to the port
Hi mmorante
It is possible that the USB-C port is no longer functional, only Microsoft support will be able to tell you.
Here's a useful link for getting redress:
- https://support.microsoft.com/en-us/surface/how-to-get-service-for-surface-b06da716-0763-65b3-e2f2-116d9e30f877#:~:text=Comment%20obtenir%20une%20intervention%20de%20maintenance%20pour%20Surface,3%20Forum%20Aux%20Questions.%20...%204%20Rubriques%20associ%C3%A9es
Please, keep me informed 😉