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mmorante's avatar
mmorante
Copper Contributor
Jul 05, 2021

USB-C Stopped working on my Surface Pro 7

I have an external monitor connected to my Surface pro 7 . It's been connected since I purchased the surface and never had any issues until 2 days ago. The monitor stopped duplicating/extending my sc...
Surface Pro 7
Bryx's avatar
Bryx
Copper Contributor
Jul 05, 2021

Hi mmorante

 

I would like to inform you that the following message is a translation. I sincerely apologize for any grammatical errors that may occur in my message.

 

Can you tell me which adapter you use?

Are you using the Surface dock that Microsoft sells from its store.

 

Please keep me posted

  • mmorante's avatar
    mmorante
    Copper Contributor
    Jul 05, 2021
    I'm using usbc to VGA adapter. It worked up until 2 days ago with no issues. Diagnostic test came back ok and just checked bios with support before we got disconnected. That did not work either. There's no power going to the port. I purchased the surface on 11/30/2020
    • Bryx's avatar
      Bryx
      Copper Contributor
      Jul 05, 2021
      Can I find out if the USB type C port works for an external hard drive, Android phone, etc.?
      • mmorante's avatar
        mmorante
        Copper Contributor
        Jul 06, 2021
        I tried 2 cables that I used every day to charge my phone and does not work. There doesn't seem to be any power going to the port

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