Forum Discussion

Copper Contributor

Aug 30, 2022

Surface UEFI icons top right

I support a school district that uses Surface Pros. When wiping or re-deploying device, some Surfaces don't wipe and there are different icons on the top right of the screen. Can you please explain...

Leonalx

Copper Contributor

Nov 11, 2022

nmendoza84

First Icon: This usually appears when you tell your system to restart into the UEFI (From Setting - System - Recovery - Advanced Startup - UEFI Firmware settings). After restarting and getting into the UEFI, this icon will appear.

Second Icon: It shows some issues with your Hard disk. After wiping the device with the Microsoft surface data eraser tool, I have seen this icon. Please visit this post for more information about how to solve it: https://answers.microsoft.com/en-us/surface/forum/all/microsoft-surface-recovery-image-failed/c5944881-ce38-4cbb-af78-24980fd642ed

Third Icon: It is the default UEFI icon if you enter it with a key combination (For Surface Pro 8, for example, it is volume up during a restart)

I hope this help.

Have a great day!