Forum Discussion
Surface pro4 burn spots.
Arie BosI have 2 Surface pro 4 i7 256gb that have burned up in the last week. I do not know if yours got worse. my have both progressed to bowed screens, the touch no longer works and on has separated from the base. and like you I have had them about 2 1/2 years. Very strange that it happened to them a week apart. I put them in use at the same time.
I will be contacting MS for repair after I get them replaced. hope they feel that there is a defect.
Kevin_Warnick Initially, MS did not want to put it under warranty with the burning spots only. Then, after 4-5- weeks, the screen started to come loose of the body.
I contacted them again (netherlands) and sent pictures of the bown screen. Within 5 minutes I got a reply email saying the unit would be completely replaced by a new one, as it turs out this is caused by a swollen battery. In 4 days i had it in house. Top service from MS, really.!
Good luck I hope you can have the same replacement,
I have the same problem. I have sent even a video, but still I have not received any other information nor the device.
How can I get in touch again?
This is my third Surface Pro, and for the moment, I am seriously thinking about change to another kind of laptop.
Thanks anyway
