Forum Discussion

Copper Contributor

Mar 19, 2019

Surface pro4 burn spots.

I have my Surface Pro 4 (512 i7, SSD, 16GB, 1800 euro ex vat.) for 2 years and 8 months. A month ago I got two burning marks, left and right in the screen. Now, there is another one at the bottom. ...

Surface Pro 4

Arie Bos

Copper Contributor

May 28, 2019

Kevin_Warnick Initially, MS did not want to put it under warranty with the burning spots only. Then, after 4-5- weeks, the screen started to come loose of the body.

I contacted them again (netherlands) and sent pictures of the bown screen. Within 5 minutes I got a reply email saying the unit would be completely replaced by a new one, as it turs out this is caused by a swollen battery. In 4 days i had it in house. Top service from MS, really.!

Good luck I hope you can have the same replacement,

Lino_Ferrer

Copper Contributor

Oct 13, 2020

I have the same problem. I have sent even a video, but still I have not received any other information nor the device.

How can I get in touch again?

This is my third Surface Pro, and for the moment, I am seriously thinking about change to another kind of laptop.

Thanks anyway