Forum Discussion

Forrest_H's avatar
Forrest_H
Steel Contributor
Jan 16, 2020

Surface Pro X

Anyone have any information on why the new Pro X with the 64 bit Pro OS and "Microsoft SQ1" processor will not install 64-bit applications like Office 365, Chrome or Firefox? The processor is general...
John_Kaiser's avatar
John_Kaiser
Icon for Microsoft rankMicrosoft
Jan 17, 2020

Forrest_H Hi Forrest, you're right to point out that there are some limitations. Another way to think about it is that the guidance to get things to work is more prescriptive than a standard machine. I'd first try installing Office 365 and other apps directly from the Microsoft Store. Start > Microsoft Store. 

Forrest_H's avatar
Forrest_H
Steel Contributor
Jan 18, 2020

John_Kaiser  Since our business has a volume licensing agreement, all of the O365 apps are managed through the business portals. I have a feeling eventually the "Office Click to Run" will be able to detect the ARM 64 bit processors as well.

I suppose I was just venting that the Hardware teams are not more involved with the OS or Software teams. I can accept the fact that the Chrome and Firefox are not targeting ARM as part of normal release. However the new Edge based on Chromium is released and I will be installing that.

  • cobrow's avatar
    cobrow
    Copper Contributor
    Feb 24, 2020

    Forrest_H I am using my Surface Pro X as my daily machine and don't have significant problems with application compatibility issues.  I do run into some issues with some of my common developer tools but my email, browser, and chat common tools are not impacted by the ARM platform.  Regarding O365 apps Microsoft is using a Hybrid approach where the applications appear as x86 applications but they is some ARM optimization with an x86 wrapper.  Found a reddit thread that discusses this in more detail with additional links: (https://www.reddit.com/r/Surface/comments/duexp9/x86_on_arm_chpe_information_why_no_native_arm/)

     

    Per the browser I did move to Edge Chromium as soon as I could and don't have any performance issues browsing all day.  My major motivation on the Pro X was LTE connectivity and portability which is the target market for the Always Connected PC platform.

    • margo17's avatar
      margo17
      Copper Contributor
      Oct 08, 2021
      Salve, sto valutando se acquistare un surface pro x o un surface pro 7; del primo mi piace la tastiera con l'alloggiamento per la penna e la possibilità di inserire una scheda sim; ho visto alcune recensioni su youtube che suggeriscono il pro 7 per via del processore intel; sul pro x ho capito che non si possono usare alcune app.
      Sono una docente di scuola superiore; l'utilizzo che dovrei fare del device è: correzione verifiche inviate dagli studenti, presentazioni, videoscrittura, fogli elettronici; vorrei sapere se sul pro X possono essere utilizzate le google apps (meet, classroom, news, jumboard, ecc). Grazie

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