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Felix Chombe's avatar
Felix Chombe
Copper Contributor
Jan 17, 2018

Surface pro will not shut down correctley

I have had my surface pro for the past 2 years but not it will has started developing some new issues. At the moment it will not shutdown at all. I use the windows shutdown procedure and all it dose is go through a restart. has anyone had this problem before and can offer a solution. 

  • Have you tried holding the power button down for up to 10 seconds to physically power it off?
    Also you could look at running a command prompt and typing "shutdown /s" (without quotation) as that should also shut it down.

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