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kathie1930's avatar
kathie1930
Copper Contributor
Aug 28, 2023

Surface Pro 7

Hi all.  My 3 year old Surface pro 7 continues to run HOT when playing MS games- so hot that I can't touch the power connection.  I thought there was a fix for this problem, but I can't find it.

Now the power connector has to be held in place to charge, probably because it burnt up.

 

It doesn't shut down and I have never seen this 'thermometer' that is supposed to appear.

Any thoughts or suggestions?

 

Thanks.

 

 

 

 

 

Surface Pro 7

1 Reply

  • Deleted's avatar
    Deleted
    Sep 04, 2023
    Thanks for sharing!

    It would be very essential that you contact Surface Team to get this resolved as it is a hardware issue 99% likely and might need a replacement.

    Contact them here: support.microsoft.com/en-us/contactus. Type talk to agent, then choose Surface then Surface Pro. Then click talk to agent.

    Thanks,

    Shawn

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