Forum Discussion
Surface Pro 4 with mouse/touch bubbles in the screen
fkmaciel Hi my Dad's Surface Pro 4 also had the same problem, only solution i found for now is to Disable HID compliant touch screen driver in Device Manager/Control panel. Bluetooth/external mouse also works but can be affected if you do not disable the drivers. I posted about a similar problem here few days ago but I haven't gotten any help yet.
PS: also try these, i haven't tried it yet.
(1) https://www.youtube.com/watch?v=i76CocUNuMY
(2) https://support.microsoft.com/en-us/surface/fix-common-surface-problems-using-the-surface-diagnostic-toolkit-f61d8d18-37a9-863d-f8d0-1982eb16f7b5
- Just ran the Surface Diagnostic Toolkit from the second link and it Fixed the problem but somehow i feel it'll come back
do_dotRebootI tried the Fix, but it didn't work for me. Think I'll have to disable the touchscreen
i found a solution for the problem bubbles on surface pro 4 screen and capturing the mouse inside these bubble or square:
from ms-website:
https://www.microsoft.com/en-us/download/details.aspx?id=49498
i have downgrade the drivers to:
https://download.microsoft.com/download/6/A/C/6ACB37C4-E4C1-4E0E-BBAE-AC7A0C303593/SurfacePro4_Win10_1701001_0.msi
then restart and finish
after this i have forced "only no driver update" in future over the gpedit.msc menu
this works for me - no failure in hardware or so on, only driver problems
