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fhchoi's avatar
fhchoi
Copper Contributor
Nov 10, 2023

Surface Pro 3 re-image through USB

Hello, everyone! Hope everyone is well.   Guys, have anyone faced this? We have Surface Pro 3 here, we followed the steps described in: https://support.microsoft.com/en-us/surface-recovery-image ...
fhchoi's avatar
fhchoi
Copper Contributor
Nov 21, 2023
Ah, yeah. Unfortunately I tried and tried also tweaking some settings there. Turning off Secure Boot (Surface screen goes red), boot order, TPM, it always seems to boot the USB and screen goes black (it keeps the screen on tho, so I know the device doesn't turn off)
stzdzyhs's avatar
stzdzyhs
Copper Contributor
Nov 21, 2023

fhchoi 

so, the hardware seems OK and the problem might be USB disk can not  boot

Please  follow this link:

1. download the  win10 iso file.

2. use Media Creation tool to create a USB installation disk.

However, I did not try this tool because I use other tool to create USB installation disk,

Rufus, https://rufus.ie/downloads/, 

Hope this help

 

https://www.microsoft.com/en-us/software-download/windows10?ranMID=24542&ranEAID=kXQk6*ivFEQ&ranSiteID=kXQk6.ivFEQ-DEdhGix2ILvPbJcl7YqRRw&epi=kXQk6.ivFEQ-DEdhGix2ILvPbJcl7YqRRw&irgwc=1&OCID=AIDcmm549zy227_aff_7593_1243925&tduid=%28ir__snwuxnoknskfdia3f3ovh3nj032xbcvxd3gsxy2p00%29%287593%29%281243925%29%28kXQk6.ivFEQ-DEdhGix2ILvPbJcl7YqRRw%29%28%29&irclickid=_snwuxnoknskfdia3f3ovh3nj032xbcvxd3gsxy2p00

 

  • fhchoi's avatar
    fhchoi
    Copper Contributor
    Nov 21, 2023

    stzdzyhs 

    Thanks for your suggestion. Just tried it once again using Microsoft's Media creation tool. I created a Win10 (both x86/x64 build) but once booted the screen gets stuck in this step. The circling bullets, they just keep circling, without any progress. Any ideas?

     

     

    • stzdzyhs's avatar
      stzdzyhs
      Copper Contributor
      Nov 22, 2023

      This perhaps can be hardware problem, in most cases I guess, SSD problem.
      It need to open the screen by hot gun / hair drier to check hardware inside
      Be careful, it's easy to damage the screen
      Good Luck

      • fhchoi's avatar
        fhchoi
        Copper Contributor
        Nov 22, 2023
        Ugh, yeah, I was thinking it might be a hardware problem, since we've been strugling with it and nothing was working. Thanks for the help!

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