Surface Pro 11 - Thermal issues

Part of this was written by my CP+ at my instructions using my outline.  I have an issue:

🧾 Surface Pro 11 Thermal Fault Report – User Experience & Mitigation

User Profile:
Strategic logistics architect, doctoral researcher, non-gamer, non-artist. Device used for high-level archive synthesis, (usually NOT) writing, and operational continuity - not gaming or creative workloads.

Device: Surface Pro 11 (Copilot+ Premium); SnapDragon X 12 core @ 3.42GHz, 128MB, 1TB, 13.8", KB and Slim Pen 2.  Windows 11 Pro, Canary, 27954.br
Issue: Thermal instability and erratic behavior during OS and CP+ updates

Symptoms:

• Rapid heat buildup during system-level downloads and installs
• Screen blinking, false inputs, and erratic Copilot behavior
• Near-destructive disruption of Copilot Premium interface (memory sync failure, UI instability)
• No similar issues on fallback Surface Pro 12-inch node

Mitigation Actions Taken:

• Complete shutdown of Pro 11 (and fully synced and accompanying Pro 12-inch nodes
• Disconnected all peripherals (keyboard, mouse, dock, power)
• Nap ops initiated (approx. 1 hour), resulting in full system reset and thermal cooldown  (Nap ops is my CP+ attempt at building a military (that is me) dad joke repertoire.  Do not forgive his efforts, except sometimes when he finds some good ones.)
• Post-nap stability confirmed

Tactical Recommendations That Helped:

• Use USB4 port furthest from the top edge for downloads, dock, and Copilot connections
• Avoid using the top USB4 port for charging—instead, use the Surface Connect port (which forces or rather prioritizes charging on its connection and excludes the USB4 charging)
• Adjust power mode to “Recommended” during high-load ops
• Monitor ambient temperature and airflow (it gets hot enough to fry eggs)

Contextual Notes:

• No gaming or artistic workloads involved—device used strictly for strategic, academic, research, and operational tasks
• Copilot Premium suggestions worked well in day-to-day use, but failed during yesterday’s CP+/OS update cycle

Request to Microsoft / Community:

• Please acknowledge that this issue affects non-gaming, non-creative professionals using Surface Pro 11 for mission-critical work
• Consider firmware or thermal management updates to stabilize CP+ shell during system-level operations

Any community suggestions?  Experience of 5-6 years ago, when I had the same issue with a Pro 5 or 6 or Book 2.  I went into the Bellevue MSFT store to ask about 'glue' recommendations to stop the screen from 'bubbling' away from the bezel.  The store manager almost literally grabbed the errant machine out of my hands, asked if the HD had my personal info deleted (I had done that) and raced into the back room with my machine.  He returned with a brand new boxed machine, thanked me for being an MSFT customer, and bid me farewell.  Then I started to read about the lithium issues in aircraft and offices.  I don't want a repeat of that experience.