Forum Discussion
Microphone issue on multiple Surface Pro Copilot+ devices
Afternoon, hoping someone can help with the below issue as we are not getting anywhere with it, the live chat hasnt been able to assist either. We have purchased two Surface Pro Copilot+ devices ...
Hi JLawrence1, since this happens across multiple Surface Pro Copilot+ devices, I would not assume it is one bad unit. First install every Surface firmware, Windows, and audio driver update available. Then test the microphone in Windows Sound Recorder, Teams, and one browser-based audio test so you can see whether it is system-wide or app-specific. Also check Settings > Privacy & security > Microphone and make sure desktop apps and Store apps both have access. If the issue is still the same across clean devices, open a Surface support case and include the model, Windows build, firmware version, and which apps fail.