Forum Discussion

Greg Edwards's avatar
Greg Edwards
Iron Contributor
Dec 14, 2017

Fed up with Bluetooth lag on Surface Pro 4

Since I installed the Windows 10 Fall Creators Update, my Bluetooth experience has been miserable. I use Surface Mouse, Surface Keyboard, Surface Dial, Surface Pen, and a couple different Jabra Bluet...
MTSBob's avatar
MTSBob
Steel Contributor
Jan 12, 2018
I have found this to be the case as well. (SP4, Surface Kbd, Surface Pen, Wheel, and Mouse). It's gotten even worse with the addition of the new BT Surface Precision Mouse. FWIW, I'm not using any BT headsets or audio devices. The other behavior I've seen is sometimes when I strike a key on the keyboard it will repeat 10-20 times. I have since installed the Windows Insider update (fast ring) to see if it's been addressed and it has not made a difference.
Daniel Duque's avatar
Daniel Duque
Former Employee
Jan 25, 2018

Hi! Did you found any solution? I have the same problem... 

  • MTSBob's avatar
    MTSBob
    Steel Contributor
    Jan 30, 2018
    No solution. It seems to have something to do with a delay in the BT devices reconnecting after going inactive. If I don't type for a while, the keyboard seems to take a couple keypresses to wake it up/reconnect it. Same with the mouse. It's hard to imagine that anyone at Microsoft ever actually tried using these peripherals in their day to day routines, because the problems are immediately apparent and would drive anyone crazy.
    • Greg Edwards's avatar
      Greg Edwards
      Iron Contributor
      Feb 13, 2018

      I've started to wonder if maybe it has something to do with the way my organization has configured my device. I'm tempted to blow away the image and just do a completely fresh install to see if the issue persists. I previously had trouble using the Wireless Display Adapter with my SP4 and even went to the trouble of swapping out the adapter before I discovered that my org's IT department had applied policies that were blocking the communication.

      • Shaun Shelton's avatar
        Shaun Shelton
        Copper Contributor
        Feb 19, 2018

        Hi. Read your post. Have a few solutions for you:

         

        First, I've found that when I'm downloading files using Microsoft Edge, my bluetooth mouse is EXTREMELY laggy. But when I download on Chrome browser, that lag completely disappears. Edge has given me more issues than it's worth. I like the browser, but it's extremely resource heavy. 

         

        Second, I've found this link to be helpful:

         

        http://www.surfaceforums.net/threads/jumpy-bluetooth-mouse-fix.8164/

         

        let me know if this helps. 

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