Forum Discussion
Bluetooth Headphones and Surface Arc Mouse interference
Same problem here with a Surface Pro 6 and the Bose QC35 II headphones. The instant I snap the mouse on, the audio gets very choppy. There are issues with the music stuttering even when the mouse isn't in the picture, but it seems to get a lot worse with the mouse turned on. The only other bluetooth device I'm using is my pen. I didn't really have any issues with other headphones besides the Bose.
Seeing this a month old gives me hope it may still get seen, hopefully we can see a fix soon.
Same problem here with surface studio, surface mouse, and original QC35. I resolved it by simply turning bluetooth off and on. I read an article saying that there is a very small probability that 2 BT devices will land on same frequency and interfere with each other. In most cases, the probability is so small that it is unlikely to happen. It seems that surface + bose increases the probability of such incidents due to some unkown incompability issues. Restart the computer or restart bluetooth might solve your problem.