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Hans Schillemans's avatar
Hans Schillemans
Brass Contributor
May 19, 2017

ARC Mouse connection lost

Hi There,

 

Yesterday my ARC mouse lost connection with my Surface Pro 4. I tried the following to re-connect the mouse again:

  • Removed the Mouse from Bluetooth and other device;
  • Removed the mouse form devices;
  • Removed and reinstalled the bluetooth drivers;

It is remarkable that the ARC Mouse and Surface pen appears in other device instead of Mouse,keyboard and pen.

Some system information: Windows 10 Pro, version 1703, build 15063.296.

Do you have any suggestion to slove this problem?

Many thanks in advance.

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