Forum Discussion
Hans Schillemans
May 19, 2017Brass Contributor
ARC Mouse connection lost
Hi There,
Yesterday my ARC mouse lost connection with my Surface Pro 4. I tried the following to re-connect the mouse again:
- Removed the Mouse from Bluetooth and other device;
- Removed the mouse form devices;
- Removed and reinstalled the bluetooth drivers;
It is remarkable that the ARC Mouse and Surface pen appears in other device instead of Mouse,keyboard and pen.
Some system information: Windows 10 Pro, version 1703, build 15063.296.
Do you have any suggestion to slove this problem?
Many thanks in advance.
3 Replies
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- Edna_ZhangCopper Contributor
Same here, any other solutions? Hans Schillemans
- Hans SchillemansBrass Contributor
Eventually I reinstalled the Surface to factory default......
Problem "solved".
- Tedd FoxCopper ContributorMe too. as well as a few users of mine