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WC_KStill's avatar
WC_KStill
Brass Contributor
Jan 11, 2021
Solved

Surface Laptop 2 Keyboard Issues (Hid Mini Driver)

Upon imaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/2...
  • Menewberry's avatar
    Menewberry
    Apr 28, 2021
    Hi I had the same issue with trying to uninstall and re-installing the driver and it didn't work. Your solution on the UEFI worked but because I couldn't use my keyboard and the volume buttons on my laptop I had to do the following since I was able to use my blue tooth mouse. Thanks so much for your quick reply and help!

    1. Select Start > Settings > Update & security > Recovery.

    2. Under Advanced startup, select Restart Now.

    3. Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.
NewhouZ10's avatar
NewhouZ10
Copper Contributor
Jan 06, 2023

WC_KStill 

So I’ve spent the past months trying to resolve this issue and tried everything that I could comfortably try and found nothing so if you’re on the same boat this may help you! WARNING this will remove everything on your PC so if you’re not ready for that of don’t have a OneDrive best not do this!
For context my issue was caused by using a 3rd party to update my drives and resulted in the drives being wrong and reflecting the originals. In result when performing a basic factory reset the pc just uploaded the drives that were incorrect and the issue persisted. After talking with MS support
They provided the following:

1) To download the recovery image, you'll need a USB drive. For Surface Laptop 2, your USB drive should be 16 GB or 32 GB. No bigger than that storage.

 

⦁ 2) Plug the USB drive into an available computer. Then open This PC. Locate the USB drive and right click on it. Click on Format. Select the option Quick Format FAT32. Click Start.

 

⦁ 3) Download the recovery image by using this link: https://support.microsoft.com/en-us/surfacerecoveryimage

Sign in and select Surface Laptop 2 and input your Surface's serial number. Click on Download and Save it to your desktop. Do not download the Recovery Image directly on the USB drive but on the Downloads folder on the computer.

 

⦁ 4) Once the image is downloaded you need to extract the file into the USB. Go to the Recovery Image .zip file that should be saved in "Downloads". Right click on the .zip file > Extract all > Select the USB drive you created > Choose to replace the files in the destination.

 

⦁ 5) After that, please eject the USB from the computer or Surface you are using.

 

⦁ 6) Then press and hold power button and volume up on your Surface for around 30 seconds until you reach the UEFI screen.

 

⦁ 7) Once there, click on Boot Configuration and drag USB Storage to the top of the list.

 

⦁ 😎 Plug the USB drive into the Surface and then click on Exit to Restart.

 

⦁ 9) After this, the installation will begin.

 

However,

After applying the instructions and starting the installation process was caught in a loop where the installation never began. To resolve this I instead did the following.
In advance startup I selected Troubleshoot/Reset this PC/Remove Everything and then followed the instructions to reset and selected reset from usb drive. After that the reset began and the issue was successfully resolved!
 
Hope this helps and saves you months of annoyance!

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