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WC_KStill's avatar
WC_KStill
Brass Contributor
Jan 11, 2021
Solved

Surface Laptop 2 Keyboard Issues (Hid Mini Driver)

Upon imaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/2...
  • Menewberry's avatar
    Menewberry
    Apr 28, 2021
    Hi I had the same issue with trying to uninstall and re-installing the driver and it didn't work. Your solution on the UEFI worked but because I couldn't use my keyboard and the volume buttons on my laptop I had to do the following since I was able to use my blue tooth mouse. Thanks so much for your quick reply and help!

    1. Select Start > Settings > Update & security > Recovery.

    2. Under Advanced startup, select Restart Now.

    3. Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.
Menewberry's avatar
Menewberry
Copper Contributor
Apr 27, 2021
Hi were you able to resolve your issue? I started a new job today and rebooted my machine with the latest updates and now I can’t use my keyboard. I’ve tried uninstalling and reinstalling the hid mini driver and updates and I’m still not able do use my keyboard. I need to be able to use my laptop until I get my work computer! Please help!
cbuzzsaw's avatar
cbuzzsaw
Copper Contributor
Apr 28, 2021

The best advice I can tell you is what works for me. I perform the following tasks:

 

1. Open device manager (use the onscreen keyboard/touch keyboard - I always pin the keyboard to my task bar just in case I don't have another keyboard handy)

2. Remove the failed "Microsoft Hid Mini Driver"

3. Reboot and enter the Surface UEFI / BIOS (usually press the Volume up button/key - F6 on my keyboard before the windows logo displays)

4. When in UEFI, make sure your keys are working to navigate around in the UEFI (if not you may have a hardware issue)

5. Exit UEFI and reboot back to Windows

6. When Windows starts up my keyboard is usually working again!

 

I've tried uninstalling the driver and re-installing but that never seems to work, even disabling the driver and re-enabling doesn't work. I'm not sure what happens in UEFI entry, but that seems to make it work again for me. Beware - your mileage may vary!!! This seems to be a very common issue but different tasks seem to work for different people.  I sure hope Microsoft can fix this as it is a pain as it usually happens when I really need to get some work done!

 

Hope this works for you. Cheers

  • ItsAred's avatar
    ItsAred
    Copper Contributor
    Jun 02, 2024

    cbuzzsaw This worked perfectly for me.  Trackpad and power button were working, but the rest of the keyboard was not.

     

    Followed your steps to remove faulty HID Mini Driver and it worked a treat!  Thanks!

  • Menewberry's avatar
    Menewberry
    Copper Contributor
    Apr 28, 2021
    Hi I had the same issue with trying to uninstall and re-installing the driver and it didn't work. Your solution on the UEFI worked but because I couldn't use my keyboard and the volume buttons on my laptop I had to do the following since I was able to use my blue tooth mouse. Thanks so much for your quick reply and help!

    1. Select Start > Settings > Update & security > Recovery.

    2. Under Advanced startup, select Restart Now.

    3. Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.
    • Fabio_Aprea's avatar
      Fabio_Aprea
      Copper Contributor
      Apr 25, 2023
      This didn't work for me.

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