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WC_KStill's avatar
WC_KStill
Brass Contributor
Jan 11, 2021
Solved

Surface Laptop 2 Keyboard Issues (Hid Mini Driver)

Upon imaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/2...
  • Menewberry's avatar
    Menewberry
    Apr 28, 2021
    Hi I had the same issue with trying to uninstall and re-installing the driver and it didn't work. Your solution on the UEFI worked but because I couldn't use my keyboard and the volume buttons on my laptop I had to do the following since I was able to use my blue tooth mouse. Thanks so much for your quick reply and help!

    1. Select Start > Settings > Update & security > Recovery.

    2. Under Advanced startup, select Restart Now.

    3. Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.
cbuzzsaw's avatar
cbuzzsaw
Copper Contributor
Apr 15, 2021

@WC_KStil did you ever get the specific version of the driver that works? I keep running into this issue every update cycle. I have a surface laptop 2 and the "Surface Hid Mini Driver" flakes out every update. I've tried the all of the drivers from https://www.microsoft.com/en-us/download/details.aspx?id=57515 :

SurfaceLaptop2_Win10_18362_21.021.11109.0.msi

SurfaceLaptop2_Win10_16299_1900708_2.msi

SurfaceLaptop2_Win10_17134_19.091.8186.0.msi SurfaceLaptop2_Win10_17763_20.070.2910.0.msi

 

The device shows:

Device ACPI\MSHW0096\2&daba3ff&1 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_045E&PID_077F&MI_03\6&15dc3682&0&0003

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Location Path:

Migration Rank: 0xF000FFFFFFFFF122

Present: false

Status: 0xC0000719

 

Device ACPI\MSHW0096\2&daba3ff&1 was configured.

Driver Name: oem94.inf

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Driver Date: 08/09/2018

Driver Version: 1.23.139.0

Driver Provider: Surface

Driver Section: SurfaceHidMiniKeyboard.Inst.NT

Driver Rank: 0xFF0001

Matching Device Id: ACPI\MSHW0096

Outranked Drivers:

Device Updated: false

Parent Device: ACPI_HAL\PNP0C08\0

 

Device ACPI\MSHW0096\2&daba3ff&1 had a problem starting.

Driver Name: oem94.inf

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Service: mshidkmdf

Lower Filters: SurfaceHidMini

Upper Filters:

Problem: 0xA

Problem Status: 0xC0000120

 

Can Microsoft please resolve this issue as it seems to be a very common problem?

 

 

Menewberry's avatar
Menewberry
Copper Contributor
Apr 27, 2021
Hi were you able to resolve your issue? I started a new job today and rebooted my machine with the latest updates and now I can’t use my keyboard. I’ve tried uninstalling and reinstalling the hid mini driver and updates and I’m still not able do use my keyboard. I need to be able to use my laptop until I get my work computer! Please help!

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