Forum Discussion
Surface 3 laptop hardware issue
I have just returned a brand new Surface 3 laptop bought 2 days ago. It kept turning itself off constantly. Tech support at the HQ of the store I purchased it from spent considerable time trying to d...
hi Mikej56 , i am Brain M , i am a new moderator to ms tech support . so i will be helping you with your issue today
the surface laptop 3 turning off issue can be resolved by doing this advanced startup.
before you do an advanced startup , i would like to ask you some questions
1) did you reset your surface
2) did you try an usb recovery image .
3) did you try force restarting the surface
if you did try this . try doing the advanced startup by going to settings<recovery<advanced startup<restart .
if this works or doesnt . mail me to ( varmasahil2020@gmail.com ) . thank you for reaching out to the microsoft surface tech community. waiting for your response .
the surface laptop 3 turning off issue can be resolved by doing this advanced startup.
before you do an advanced startup , i would like to ask you some questions
1) did you reset your surface
2) did you try an usb recovery image .
3) did you try force restarting the surface
if you did try this . try doing the advanced startup by going to settings<recovery<advanced startup<restart .
if this works or doesnt . mail me to ( varmasahil2020@gmail.com ) . thank you for reaching out to the microsoft surface tech community. waiting for your response .