Microsoft Surface Support - Something happened on our end. Wait a bit and then try again.

I am unable to submit a report to Microsoft Surface Support. I'm getting this warning on the Microsoft 365 admin center (Support): "Something happened on our end. Wait a bit and then try again." Is there another way out of this situation? I need to report an issue and it's been 3 days nothing change on the status

Laptop Surface Go - i5/8/256 M1943 has been faulty following water dripping on the keyboard. Please advice