Forum Discussion
Whiteboard sharing on Surface Hub "Something went wrong. Please try again."
MicrosoftSeems like you are trying to use two different Whiteboard versions to set up a collaboration session, which will not work. Collaboration works like this:
Whiteboard to Whiteboard (Hub to Hub only, see this documentation)
Whiteboard Preview to Whiteboard Preview (Windows 10 to Windows 10 - including Hub) Documentation is here, but since you managed to set up a collaboration session between two W10 PC's, I assume you already enabled the service in your tenant.
Cross-collaboration between the two versions of the Whiteboard will not work as they have different infrastructure in the background. The Preview version will eventually replace the current Whiteboard on the Hub.
To get a collaboration session between a W10 PC and the Hub, you will need to install the Whiteboard Preview App and use that on the Hub and the W10 PC as well.
The currently installed version on Surface Hub only supports Hub to Hub collaboration.
The Whiteboard Preview app (that can also be installed) supports collaboration on all Windows 10 devices.
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The White Board Preview requires multiple devices to sign in to a Microsoft account. Can this be used in an on-prem environment.
Hi Chris
See the answer below from the Whiteboard Preview product page:
What account do I need to use Microsoft Whiteboard Preview?
You can start using the Microsoft Whiteboard Preview to ink, scribble, or draw without signing up for an account. To save your boards, you must log in with a Microsoft account (Outlook, Hotmail, Live, Xbox, etc.) or an Office 365 account (personal, work, or school). To work with others, at least one participant must log in with an Office 365 account (personal, work, or school).