Forum Discussion

Iron Contributor

Jul 30, 2020

Solved

Whiteboard App not starting on Surface Hub

Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens. Anybody exper...

Surface Hub

Whiteboard

cezarcretu
Aug 03, 2020
The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

Thank you,
Cezar

Kiril

Iron Contributor

Jul 31, 2020

Nice, keep us posted when the fix is being rolled out.

cezarcretu

Microsoft

Aug 03, 2020

The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

Thank you,
Cezar

FlorianMueller
Copper Contributor
May 10, 2021
Hi Cezar,
the issue is now on our fresh installed 85" on latest updates. Just on one of two devices, but the same problem: first logged in before ever started Whiteboard.
Any other solution? How to check wether the update is installed/which update is necessary?

Best wishes,
Florian
- Vincent Sok
  Copper Contributor
  May 10, 2021
  Think there is another bad update from yesterday. We have the same issue across all hubs
  - jon007
    Copper Contributor
    May 10, 2021
    We have the same problem. 22 surface hub 1 having this issue in our estate. When will this be fixed.
Kiril
Iron Contributor
Aug 03, 2020
cezarcretu Installed the update. Whiteboard app launches successfully.
Vincent Sok
Copper Contributor
Aug 03, 2020
Awesome Cezar! Quick response. Will test when next in the office!