Forum Discussion

Iron Contributor

Jul 30, 2020

Solved

Whiteboard App not starting on Surface Hub

Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens. Anybody exper...

Surface Hub

Whiteboard

cezarcretu
Aug 03, 2020
The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

Thank you,
Cezar

Kiril

Iron Contributor

Jul 31, 2020

ljbopen I just tried it, and you are right. When you login with a user you can start the app. Takes a few seconds to launch, but it is a workaround.

cezarcretu

Microsoft

Jul 31, 2020

Hello,

A fix has been developed and now in testing. It will be rolled out in the following days. It would be great if you could confirm once it's applied and tested out.

Thank you,

Cezar

Kiril
Iron Contributor
Jul 31, 2020
Nice, keep us posted when the fix is being rolled out.
- cezarcretu
  Microsoft
  Aug 03, 2020
  The update is being released today. Please check the Store for updates and confirm if this has resolved the issue
  
  Thank you,
  Cezar
  - FlorianMueller
    Copper Contributor
    May 10, 2021
    Hi Cezar,
    the issue is now on our fresh installed 85" on latest updates. Just on one of two devices, but the same problem: first logged in before ever started Whiteboard.
    Any other solution? How to check wether the update is installed/which update is necessary?
    
    Best wishes,
    Florian