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Kiril's avatar
Kiril
Iron Contributor
Jul 30, 2020
Solved

Whiteboard App not starting on Surface Hub

Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens.   Anybody exper...
Surface Hub
Whiteboard
  • cezarcretu's avatar
    cezarcretu
    Aug 03, 2020
    The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

    Thank you,
    Cezar
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jul 30, 2020

Hello Kiril,

 

We are getting reports that this seems to be affecting some customers so we are looking into it. 

It seems that in some cases, this works if the user logs into My Meetings and Files before launching the Whiteboard. A few relaunches of the app might be necessary, though. I hope this helps while we investigate and mitigate this issue

 

Thank you,

Cezar

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