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Kiril's avatar
Kiril
Iron Contributor
Jul 30, 2020
Solved

Whiteboard App not starting on Surface Hub

Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens.   Anybody exper...
Surface Hub
Whiteboard
  • cezarcretu's avatar
    cezarcretu
    Aug 03, 2020
    The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

    Thank you,
    Cezar
ljbopen's avatar
ljbopen
Copper Contributor
Jul 31, 2020

Kirilwe found that if you sign in before launching the whiteboard app this allows the app to launch

  • Kiril's avatar
    Kiril
    Iron Contributor
    Jul 31, 2020

    ljbopen  I just tried it, and you are right. When you login with a user you can start the app. Takes a few seconds to launch, but it is a workaround.

    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      Jul 31, 2020

      Hello,

       

      A fix has been developed and now in testing. It will be rolled out in the following days. It would be great if you could confirm once it's applied and tested out.

       

      Thank you,

      Cezar

      • Kiril's avatar
        Kiril
        Iron Contributor
        Jul 31, 2020
        Nice, keep us posted when the fix is being rolled out.

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