Forum Discussion

Iron Contributor

Jul 30, 2020

Solved

Whiteboard App not starting on Surface Hub

Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens. Anybody exper...

Surface Hub

Whiteboard

cezarcretu
Aug 03, 2020
The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

Thank you,
Cezar

cezarcretu

Microsoft

Jul 30, 2020

Hello Kiril,

We are getting reports that this seems to be affecting some customers so we are looking into it.

It seems that in some cases, this works if the user logs into My Meetings and Files before launching the Whiteboard. A few relaunches of the app might be necessary, though. I hope this helps while we investigate and mitigate this issue

Thank you,

Cezar

ljbopen
Copper Contributor
Jul 31, 2020
cezarcretuis this also an issue with the new build? https://techcommunity.microsoft.com/t5/surface-it-pro-blog/new-surface-hub-os-update-released-for-public-preview/ba-p/1534823
Kiril
Iron Contributor
Jul 30, 2020
cezarcretu thank you! Usually, our users never sign in when they use the surface hubs. They just start the whiteboard app (I assume the user which is assigned in the settings is starting the app in the background).

EDIT: After a user logs in it works - it takes a few seconds to login

I also tried to login with my user on the surface hub, and start the app multiple times, but still no success.