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dgr4it's avatar
dgr4it
Iron Contributor
Jun 25, 2020

Touchback not working with USB-C display (Surface Hub 2S)

We just got two Surface Hub 2S at work, but I've been unable to make touch-back work on a single USB-C cable.   https://docs.microsoft.com/en-us/surface-hub/surface-hub-2s-connect, it's supposed to...
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jul 10, 2020

Hello dgr4it,

 

So to sum it up, you tried to use a single USB-C cable connected to the compute cartridge and to a laptop and touchback/inkback did not work. You also tried to use a HDMI cable and USB-C cable to another laptop and still no luck.

It should work seamlessly so it does look like something is blocking it. Can you please open a case so we can address this in a remote session? If you're in EMEA time, I'd be happy to give you a call

 

Thank you,

Cezar

dgr4it's avatar
dgr4it
Iron Contributor
Jul 14, 2020

cezarcretu Thank you for the follow up.

Unfortunately, I don't have the required admin rights on this tenant (which is in Japan, btw), but I will pass the info gathered here to the relevant instances, and hopefully they can get it fixed.

  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Jul 14, 2020

    Hello dgr4it,

     

    Unfortunately the time zone difference won;t be of help but my colleagues handling APAC will be happy to help

     

    Best regards,

    Cezar  

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