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dgr4it's avatar
dgr4it
Iron Contributor
Jun 25, 2020

Touchback not working with USB-C display (Surface Hub 2S)

We just got two Surface Hub 2S at work, but I've been unable to make touch-back work on a single USB-C cable.   https://docs.microsoft.com/en-us/surface-hub/surface-hub-2s-connect, it's supposed to...
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Jun 29, 2020

Hello dgr4it,

 

Could you try with another USB-C cable or test with another device? 

If this returns the same behavior, kindly open a support case to investigate

 

Thank you,

Cezar 

dgr4it's avatar
dgr4it
Iron Contributor
Jul 02, 2020

cezarcretu I just got a 10th gen NUK PC to try, and unfortunately still not working, with any of the 2 Surface Hubs 2S we have. Really wondering if there is anything our IT department may have configured that is preventing this thing to work.

 

For reference, I've tried the following 2 cables:

  • https://www.amazon.co.jp/gp/product/B0874HH4ZZ/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1 (the only one I still have with me)
  • https://www.amazon.co.jp/gp/product/B08835G2TJ/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 (returned it to Amazon thinking it was a problem with the cable, even if now I'm quite sure it wasn't).

 

And the following 3 PC's

  • https://www.lenovo.com/us/en/laptops/thinkpad/thinkpad-t-series/ThinkPad-T490s/p/22TP2TT490S (i7)
  • https://www.microsoft.com/en-us/p/surface-pro-7/8n17j0m5zzqs?activetab=overview (i5)
  • https://ark.intel.com/content/www/us/en/ark/products/189239/intel-nuc-10-performance-kit-nuc10i5fnh.html (i5)

All of them are working with 4K displays (including the Hub2S), and with touch Full HD USB-C displays powered by USB-C but, for whatever reason, I can't get it on the Hub2S.

 

Regarding the cable you posted, was that a random link or are you confident it should work with that cable? If it should work I can try buying it in Amazon JP as a last trial before submitting the ticket.

  • https://www.amazon.co.jp/UGREEN-Pro%E3%80%81Galaxy-Plus%E3%80%81Huawei-Pro%E3%80%81Xperia-XZ%E3%80%81Nintendo/dp/B07BTV4KJJ/ref=sr_1_7?__mk_ja_JP=%E3%82%AB%E3%82%BF%E3%82%AB%E3%83%8A&dchild=1&keywords=UGREEN+USB+C+3.1&qid=1593736813&sr=8-7.

 

Daniel

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