Forum Discussion

Copper Contributor

Oct 12, 2023

Touchback lag

I connect a PC to surface hub 2s devices. I use either USB-C or HDMI+USB-A combination in order to enable a touchback. I also have a mouse connected to the PC. If I switch surface hub to USB-C o...

cezarcretu

Microsoft

Oct 12, 2023

Hellohdd-12,

There should be no lag when using a cable on the Surface Hub. Please make sure you have a reliable USB-C to USB-C cable and no adapters that might cause the delay. Also, we recommend that if you use both HDMI and USB-C cables, connect the HDMI cable first so that the video projection is established on this and USB-C is used for Touchback/Inkback. However, it should also work fine just over USB-C.

Also note that Touchback/Inkback will work on the PC input as HDMI or USB-C video inputs don't support this feature.

Please take a look at this article and if the issue still persists, kindly open a support ticket here.

Best regards,

Cezar