Forum Discussion

Copper Contributor

Feb 17, 2023

SurfaceHub Major problems, updates missing?

Hi all, We have a surfacehub 2s, freshly reinstalled and updated. - The whiteboard app still only supports " single touch" which completely eliminates the value add of a multi touch display....

andrew1185

Copper Contributor

Feb 22, 2023

Hi, thanks for the reply. Off course the device is fully updated. The problem is that multi touch is not present in whiteboard while it was available in the previous app.

Also we found info that the teams for surfacehub version is not supported anymore and you need to use the default teams version decreasing functionality.

I just hope that Microsoft will develop solutions to actually use the nice features which made a surfacehub worth while. How it is now, I could have bought any other touch screen with windows system, for maybe 30% of the price, since the value add for a surfacehub is removed by the software.

So please recreate the value-add for such a nice system.

cezarcretu

Microsoft

Feb 22, 2023

Please open a support request so we can get the full details of the issue and fix it.

Thank you,
Cezar

Max69100
Copper Contributor
Aug 22, 2023
cezarcretu

Hi, did you get any updates about this ?
I am facing the same behavior right now on my Surface HUB ...

Thanks.
- cezarcretu
  Microsoft
  Aug 22, 2023
  Hello Max69100,
  
  I didn't handle this support case but these are all issues that can be (and probably have been) resolved. If you're facing any issues, please open a support ticket here.
  
  Thank you,
  
  Cezar