Forum Discussion
SurfaceHub Gen1 violation error at several devices
So how were your Surface Hub V1 devices repaired? BrunoK1874 Please state a detailed description of the steps taken to repair the devices, so other people with the same issue can fix it too.
As of now there is still no official solution provided by Microsoft, considering that Microsoft themself actually broke the devices and caused this problem.
There is currently no self-service solution from Microsoft. Please open a ticket with Microsoft including the serial numbers of the devices, and you will receive information on the next steps (specifically: collect BIN files from the devices and then upload them via an individual link provided by Microsoft for each case). After that, Microsoft will get back to you with further information and steps (to my understanding, this is what everyone with open tickets is currently waiting for).
The repair was only possible together with MS support. Need was to create a manufacturing.bin send to MS and then receive a signed manufacturing-SIGNED.bin file. With this signed file unlock was possible and with a then follwo bios update all is running fine again. Please get in contact with MS about.
Good luck to everybody.
Microsoft Support should have provided you with a fairly detailed guide (text and video) along with the recovery files. Please follow the instructions carefully, and it should work. Otherwise, please reply to the Microsoft support ticket, and the representative will be happy to assist you further.
Hi, phhuber
In my case, yesterday I opened a ticket with Microsoft through our Microsoft admin center. There i posted the link to this thread, also I used the instruction given by flamurK on the 23 of june to get the maintenance.bin file from the hub, along with that i included a file with the serial number and packed it in a zip file, and added it to my ticket.
Just this morning i received a reply from Microsoft with detailed instructions for my case.
hope this helps.
