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Andy_Mortimer's avatar
Andy_Mortimer
Copper Contributor
Aug 20, 2021

Surface Hub Windows 10 Team 2020 Black Screen when opening MS Teams

We are deploying the new version on the Team OS to our Surface Hub 2S so that we can use MS Teams to join meetings as this is our primary meeting and collaboration tool. The OS install successfully a...
cezarcretu's avatar
cezarcretu
Icon for Microsoft rankMicrosoft
Aug 20, 2021

Hello Andy_Mortimer,

 

A black UI on Teams probably means that the application did not sign in. Besides CA, please make sure that the network is configured correctly, best test would be a mobile hotspot as your internet connection. MFA should also be disabled. Also, Azure sign-in logs is a good place to start.

If these check out, please open a support case with Surface Hub and an engineer will help you

 

Thank you,

Cezar